SHIPPING & HANDLING CHARGES
All Orders Over $10.00
Destinations Outside Continental U.S.A. Require Special Rates.
Most Orders Shipped Within
Shipping to Canada, Europe, Australia, Alaska, Hawaii, and Everywhere Else in the World
We love to ship to customers outside the Continental U.S. We can't list specific shipping rates for international orders here on our site because those rates are based on the weight of the package -- and packages that contain cardstock are much heavier than packages that are just dies and accessories. But we have found that Priority Mail International Small Flat Rate Boxes ($12.95 to Canada, $16.95 just about everywhere else) work very well for dies and accessories. And we get special discounts from FedEx that make it a great option for shipments to Europe and Australia. So use the "Contact Us" button at the top of our homepage and send us a list of what you'd like to order, and we're respond promptly with shipping options -- or call us at 1-888-433-5239 or 937-433-5680 between 8:30 and 4:30 (Eastern Time) Monday thru Friday.
Free Shipping Offers
We occasionally offer Free Shipping in the Continental U.S. on advance orders of new items. And once or twice a year, we offer Free Shipping on everything on our site for a period of time. In those cases, we ship (our option) by First Class or Priority Mail, FedEx Ground, or UPS Ground. International Customers Please Note: When we offer free shipping in the Continental U.S., we will ship to International Customers for half the listed rate provided by First Class or Priority Mail, FedEx, or UPS as long as those rates are "reasonable" (a $30 charge to ship a $15 order is an example of what we would consider "unreasonable"). Please contact us and we'll provide shipping options.
Shipping charges listed on this page and added in the shopping cart on our website are for standard ground shipping only within the Continental U.S. For express shipping or international orders (including APO and FPO), please call 1-888-433-5239 or 937-433-5680 for rates.
Within 30 days of receipt of your order, we'll be happy to exchange for another item or refund your purchase price. Please return the item(s) in question to us along with a copy of your paperwork and a note expressing your wishes. Shipping charges are not refundable unless the return is due to our error. Single sheets and partial packages are not returnable. Returns may be subject to a 15% restocking fee. Please call us if you have questions.
Warranties vary by product. Information on specific items available on request.
Special Sizes and Cutting Charges
We will be happy to cut cardstock to practically any size you desire for a small charge. Most of the time, the charge will be a dollar or two per package, depending on the complexity of the cutting and number of sizes involved. Check your sizes carefully -- packages requiring special cuts are not returnable. Please call 1-888-433-5239 or e-mail by using the "Contact Us" button at the top of our homepage in advance before placing an order involving special sizes or cutting. You will also need to fax (888-266-0496 or 937-433-0496) or e-mail a confirmation of the specific sizes you require to ensure that there is no misunderstanding. Please call if you have questions or would like a price quote in advance.r