Great Customer Service Is a Thing to be Shared . . .
I am a creature of habit – once I get used to something, I don’t want to change. I bought a new gym bag in 2005 – at the time, I did a lot of research until I found exactly what I wanted. It’s a High Sierra Water Bottle Sport Duffel, and it has worked very...
The 12 (?) Foods of Christmas?
For a person who is as “non-foodie” as I am, a lot of our Christmas season revolves around food. Most of the time, though, it revolves around food that I make, but do not eat . . . Like this sausage and egg casserole, that I put together on Saturday evening...
The Passage of Time . . .
I love the holiday season. For some, it begins when the Christmas tree goes up. For others, it begins when the first Advent candle or the first candle in the Menorah is lighted. For me, it begins on the night that Rudolph the Red-Nosed Reindeer airs...
Absence Excuse . . .
I have been absent from this space for 2½ weeks. The excuse is an easy one – we have been swamped. The sale we had over the Thanksgiving/Black Friday/Cyber Monday Weekend was more than we ever imagined. When that happens in a small company, you say a...
Sympathy Cap?
I stopped by to check on Mom and Dad yesterday after church. When I walked in the door, I had to laugh at Dad – my first thought was that he was wearing a sympathy cap so Mom didn’t feel bad about her lack of follicles. But he has been wearing driving caps...
Reaffirming My Faith in Our Customers . . .
A package came in the mail today – it caught my eye initially because it was addressed to “Marco’s Paper – Attn: Man at Conventions”. That was enough to qualify for my laugh for the day. But I wasn’t expecting a package and had no idea what was inside. So...
Class Content to be Determined . . .
Debbie Cosenza is one of the newest instructors at our store. Like many of you, she has an interest in all things Tim Holtz. So she designed a class inspired by this year’s version of Tim’s 12 Tags of Christmas, and I posted it online last night and in the...
Black Friday Winners . . .
Friday and Saturday, we had our second annual Black Friday “Make Your Own Coupon” event in our store. I went there this morning to take pictures. Amazing how creative folks will become to get 30% off in-stock items . . . These were some of the best...
Last Day . . .
Just in case you haven’t taken the time to sit down at your computer, a reminder that this is the last day of our 25% Off Sitewide Sale. You can save big on just about everything (just about means everything except classes, gift certificates and previous...
Never EVER Try to be Sneaky Around Your Mother . . .
I walked into Mom & Dad’s place after church on Sunday with an envelope full of cards and e-mails for Mom that had come in over the past couple of weeks. Mom took them to the back room to read, and Dad and I sat down to play cribbage. A few minutes...